Refund policy

We are happy to replace products or make corrections when we have made an error or the item comes to you damaged. We cannot replace items after they are used. With few exceptions, our products are made as they are ordered and as most are customized, they are uniquely crafted for you and are approved by you prior to production. We use responsible shipping companies, but Same Day Sign cannot be responsible for lost or delayed items resulting from weather conditions or shipping errors.

If, under special circumstances a return is authorized by Same Day Sign, it must be in writing. Once you have the written authorization you can return the product at your expense. Any damages in shipping that may occur are at the risk of the customer. If you are authorized to return a product, all returns need to be shipped to the following address unless we give specific directions otherwise:

1002A N. Springbrook Rd, Unit #159 Newberg, OR 97132

There is a 7% Processing Fee for refunds.