Need to Reach Us?

Hours of Operation

Located in Newberg, Oregon, we service to local and distant clients alike! 

8:00 A.M. - 5:00 P.M. PST
Monday - Friday

Feel free to call us during our business hours!
1-888-322-7446

Or send us an email anytime!
reachus@samedaysign.net

frequently asked questions

Can you match colors?
Yes, we match your colors when requested and do a pretty good job most of the time. It is possible your printed color may be a shade off. If a color is critical, you should provide a PMS color (labeled c in a PMS fan deck for coated) and we will do the best we can to match it. Note that matching colors can add time to the production process. When you view your proof you cannot rely on a screen to give an exact rendition of the color.
What is the turnaround time?
Banners typically are produced and ship the next working day. We ship them next day air. 

Hard backed dry erase products (checks, goal thermometers, etc.) typically are produced in 3-4 working days once approved. We ship them ground. 

Hard backed standard signs (yard signs and posters), PVC signs and polystyrene signs typically are produced and ship the next working day. We ship them next day air. 

Dimensional lettering and numbers - Jobs typically leave the plant in 2-3 working days and are shipped ground so transit times vary. 

Card stock (heavy paper) signs typically are produced in 1-5 working days. We ship them next day air. 

Metal signs typically are produced in 3-4 working days once approved. We ship them ground.

Decals typically are produced and ship the next working day. Depending on the application may add another 3-5 days for production and preparation. We ship them next day air.

Magnetic signs typically are produced and ship the next working day. We ship them next day air. 
What kinds of files do you accept?
Artwork Format, Sending Files:
For production purposes, we like Adobe Illustrator (AI), EPS, SVG, and PDF files. We can also use GIFS, PNGS and JPEGS, but print quality can degrade. When sending files, please convert all fonts to outlines/graphics, and let us know what fonts were used in case we need to correct or sharpen any text. You are responsible for the quality of the artwork you send and that it is suitable for the intended use. Keep in mind your art may be enlarged to fit the product we are putting it on.

You can upload art on many of the product pages. You can email artwork to reachus@samedaysign.net when files are less than 9 megs. Use a service, like Dropbox for larger files.

We will not accept artwork sent using Word, Powerpoint, or other files not listed here.
What resolution does my file need to be?
This varies according to the type and size of the product you are ordering. We recommend 300 dpi or higher at actual size for smaller prints and 150 dpi at actual size for general large format prints. If you are uploading a logo or art you can enlarge it (or a portion of it) on your screen to the approximate size it will be printed at to see how is will look.
Returns?
We are happy to replace products or make corrections when we have made an error or the item comes to you damaged. We cannot replace items after they are used. With few exceptions, our products are made as they are ordered and most are customized. We therefore cannot accept returns. We use responsible shipping companies, but Same Day Sign cannot be responsible for lost or delayed items resulting from weather conditions or shipping errors.
If, under special circumstances a return is authorized by Same Day Sign, it must be in writing. Once you have the written authorization you can return the product at your expense. Any damages in shipping that may occur are at the risk of the customer. If you are authorized to return a product, all returns need to be shipped to the following address unless we give specific directions otherwise:

1002A N. Springbrook Rd., Unit #159
Newberg, OR 97132
Do you charge more for multiple colors?
Not at all! Whether a single color or many, the price of your order will not change! All our printing is full color digital, allowing us to have no limit on colors.
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